Return and Refund Policies
1. Returns Policy
We strive to provide our customers with high-quality products and services. If you are not satisfied with your purchase, you may return the product under the following conditions:
1.1 Eligibility for Returns
Returns are accepted within 10 days from the date of purchase.
The item must be in its original packaging, unused, and in the same condition as received.
A valid purchase receipt or invoice must be provided.
Software, consumables, and customized orders are not eligible for return.
1.2 Non-Returnable Items
Opened software and digital products.
Products damaged due to improper use or negligence.
Items with removed or tampered serial numbers.
1.3 Return Process
Contact our customer support at info@nexgenhub.com
sales@nexgenhubs.com / +91 9071032326
+91 9071032325 to initiate the return.Ship the item to our return center at 120/16, 14th Cross,
Near Ananya Hospital,
1st Block, Rajaji Nagar,
Bengaluru – 560010.Customers are responsible for return shipping costs unless the product is defective or incorrect.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are processed after the returned item is inspected and approved.
If eligible, refunds will be issued to the original payment method within 10 business days.
Partial refunds may be granted for products with minor damages caused by the customer.
2.2 Refund Process
Approved refunds will be processed within 10 business days after receiving the returned product.
Refunds for cash payments will be issued via bank transfer or store credit.
Shipping fees are non-refundable.
3. Service-Related Policies
Service fees are non-refundable once the service has been rendered.
If a service is not performed as agreed, we may offer a redo or partial refund at our discretion.
Any hardware replacement parts used during servicing are subject to their respective manufacturer’s warranty policies.
4. Warranty Claims
Products covered under warranty are eligible for repair or replacement based on manufacturer policies.
Warranty does not cover damages due to misuse, unauthorized repairs, or accidental damage.